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2017 Events Calendar

Month Date Topic Speaker Venue
February 8th February Realigning the guest experience to drive more loyalty and revenue Alana Witte,
Founder The Chief Guest Officer
Crowne Plaza, Sheikh Zayed Road, Dubai
March 22nd March Qualities of best performing teams using Lego Serious Play Qabas Shaer,
Founding Director of Riforma Consulting.
Raffles Dubai, Sheikh Rashid Road, Wafi Centre
April 19th April Utilizing digital for in-house guest experiences and growing brand loyalty Dan Cross,
Head of Middle East,
Local Measure
Dusit Thani Hotel, Dubai
May 17th May The Impact of Staff Turnover on a Hotel’s Income Statement Mariano Faz,
Head of Asset Management,
TFG Asset Management
Emirates Academy of
Hospitality Management
September       TBC
October 18th October 2nd HSMAI UAE Conference   TBC
November       TBC
December       TBC